Refunds & Cancellation

The free plan costs nothing, needs no card, and does not expire. It includes a monthly allowance of AI tailors, plus unlimited editing, exporting and application tracking.

Pro is CA$19 per month, billed monthly. There is no annual plan. Pro raises the monthly tailoring allowance; everything else is already unmetered on free.

There is no trial period. Your first payment is taken when you subscribe, and every month after that on the same date until you cancel. The free plan is how you find out whether the product suits you before paying anything.

Go to Settings → Plan & billing → Manage billing. That opens Stripe's billing portal, where you can cancel, change your card, or download invoices.

Cancelling stops the next payment. It does not end your access immediately — you stay on Pro until the end of the period you have already paid for, then move back to the free plan.

If you cannot reach the portal for any reason, email support@theeasyapply.com and we will cancel it for you. We will never make you argue with someone to stop paying.

These are the cases where we refund — email us and we'll look at it:

• You were charged and have not used a tailor in that period — you subscribed by mistake, or meant to cancel and forgot. Full refund of that period if you ask within 14 days of the charge.
• The service was substantially broken for a meaningful part of your billing period. Pro-rata or full refund depending on how bad it was.
• We removed a feature you were paying for, or shut the service down. Pro-rata refund of the unused period.
• Duplicate or accidental charge. Full refund.

Outside those cases we generally do not refund a period you have used, because the free plan exists precisely so you can find out whether the product is for you before paying anything. If your situation is not covered above, email us anyway and explain — we would rather refund someone than have them feel cheated.

Consumer rights. Depending on where you live, the law may give you a right to cancel a purchase within a set period. Nothing on this page reduces any right you have under the law.

Refunds go back to the original card through Stripe. Stripe typically takes 5–10 business days to return the money, and we have no way to speed that up. We will confirm by email when we have issued it.

If you are considering a chargeback, email us first and we'll look at it — it is usually faster than a dispute.

Nothing is deleted because you stopped paying. Downgrading to free keeps every resume, application and export you have. You go back to the free monthly tailoring allowance; editing, exporting and tracking stay unmetered as they always were.

Tailors you have already used in the current period are not restored by cancelling — otherwise cancelling and resubscribing would be a way to refill them.

Deleting your data is a separate, deliberate action in Settings → Data & privacy. See the privacy policy.